Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email (firstname.lastname@example.org) within 24 hours after placing your order. If the order has been shipped, we unfortunately can no longer make modifications to your order.
You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (e.g. #LYEXXXX), and a listing of the item(s) you have ordered.
We always recommend to our valued customers to check their SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our Support team at email@example.com and we’ll send it to you right away.
Yes! We are proud to serve customers worldwide for most of our orders (unless specified on the product page) so it's very likely we can ship to your country. If you're in doubt, please send us an email to firstname.lastname@example.org and we'll quickly let you know.
We provide tracking details as well as delivery confirmation on all orders, and after your order ships, you will receive an e-mail with your tracking number. If you do not receive this e-mail, please contact us at email@example.com
The Look Cup partners with merchants and artisans around the world in order to provide you the best prices and the most interesting products. This means orders containing multiple items may be shipped individually. You may receive an item before the next so don't panic if you don't receive all of your items at once as the others are on the way. Nothing means more to us than bringing our customers great value and service. If you do not receive all your purchases within 4 weeks, please contact us so we can take a look at your order.
Please allow 3-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes between 1 to 2 weeks for shipping to the US and 3-4 weeks for international shipping, depending on your location and stock status. Please note that delivery time may be longer due to the high demand for our items.
If there's an issue with your package, please contact our Support Team (firstname.lastname@example.org). Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
Please note that the tracking information will be displayed after 3-5 days order have been shipped. Therefore, if you can't find tracking information about your package, please try again 1-2 days later
We always try to look for the highest quality products for our customers. However, there are many factors that might have resulted in your products being damaged in transit. If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and what happened to the product. If it complies with our Return/Refund policy we will gladly send you a new item. For additional details please check our Return/Refund Policy.
We accept payments from all the credit card types Visa, Mastercard, Amex, Apple pay and Google pay . We also offer payment through Paypal.
When you click “CHECK OUT” button, in your shopping cart, you will see the information about your order in the right column. You'll see, on the right side also, a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button.
If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section or click on order summary.
The Look Cup is all about bringing you unique and specialty items that you won't find anywhere else. So we source most of our items from United State, Canada and United kingdom. To keep a diverse group of products you will love, we also go far and wide to find the best manufacturers designing the coolest stuff.
It's really easy. At the bottom of every newsletter, there's an unsubscribe link that will take you off the mailing list.
Sure, no problem! You can contact us by sending an email to firstname.lastname@example.org. We respond to most emails within 24h, but if you don't get a response from us, please check your spam bin!